Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@feelgoodsupplements.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@feelgoodsupplements.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal (14-Day Cooling-Off Period)

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of receiving your last item, for any reason and without justification.

To be eligible for a return, your item must be in its original, sealed packaging and in the same condition as received. You'll also need your receipt or proof of purchase.

Please note: For hygiene reasons, we are unable to accept returns of supplements or consumable products once the seal has been broken or the packaging opened.

How to exercise your right of withdrawal:

Email us at contact@feelgoodsupplements.co.uk with the subject line: "EU Withdrawal Form – Order No: [your order number]" using the template below:

To: Feel Good Supplements, [your email address] Subject: EU Withdrawal Form – Order No: [your order number]

I wish to withdraw from my contract of sale for the following goods:
Goods ordered on: 
Goods received on: 
My name: 
My address: 
Date:

You must return the goods within 14 days of notifying us. Return shipping costs are at your expense unless otherwise stated.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@feelgoodsupplements.co.uk.